Shipping
What are your delivery times?
At Catenary Home, we process and ship orders within 24-48 hours from our location in Austin, Texas. Delivery times may vary depending on your location and shipping method selected at checkout.
How much will shipping cost?
Shipping at Catenary Home is free for all U.S. orders. For international orders, shipping is free on purchases over $150. For orders under $150 shipping to Canada, there is a flat rate of $10.
Can you provide worldwide shipping?
Yes, Catenary Home offers worldwide shipping. Shipping rates vary based on the destination, with free shipping on international orders over $150. Please note that delivery times may vary depending on your location.
My Order
How can I cancel my order?
To cancel your order, simply email us at hello@catenaryhome.com, and our team will be happy to assist you. We strive to provide excellent service and will do our best to accommodate your request as quickly as possible. If you need any further assistance, don’t hesitate to reach out—we’re here to help!
What if I receive the wrong product?
If you receive the wrong product, please email us at hello@catenaryhome.com. We’ll promptly resolve the issue and ensure you receive the correct item. Your satisfaction is our priority, and we’ll make sure to address the situation quickly and efficiently.
Do you offer exchanges for faulty items?
Yes, we offer exchanges for faulty items. If you receive a defective product, please email us at hello@catenaryhome.com, and we will gladly assist you with an exchange to ensure you receive a perfect replacement. We’re committed to making things right!
Product
How do I return my product?
Returning your product is easy! At Catenary Home, we offer fast and free returns within 90 days of purchase. Simply email us at hello@catenaryhome.com, and we'll assist you with the return process to make it as smooth as possible.
Do you offer extended warranties?
We currently offer a 90-day warranty on all our products. If you experience any issues within that time, feel free to email us at hello@catenaryhome.com, and we’ll be happy to assist you.
