Catenary FAQs

At Catenary Home, we process and ship orders within 24-48 hours from our location in Austin, Texas. Delivery times may vary depending on your location and shipping method selected at checkout.

Shipping at Catenary Home is free for all orders over $85 within the U.S., and a $6.50 charge applies to orders under $85.

Shipping rates to Canada, Hawaii, Puerto Rico, and select U.S. territories may vary. Free shipping is available on orders over $250.

For international orders, shipping is free on purchases over $600.

Please note that the Sundial Cat Tree is excluded from free shipping thresholds for select U.S. regions, Canada, and international orders due to its size and shipping requirements.

Yes, Catenary Home offers worldwide shipping. Shipping rates vary based on the destination, with free shipping on international orders over $600. Delivery times and handling fees may vary depending on your location.

Please note that the Sundial Cat Tree is excluded from free shipping thresholds for select U.S. regions, Canada, and international orders due to its size and shipping requirements.

Yes, in some cases we can partially ship orders that include pre-order items. If your order contains more than four items, we may ship the available items first while the pre-order item ships later once it arrives at our warehouse. Orders that include Orbit or Sundial (our larger furniture pieces) may also be partially shipped.

For orders with four items or fewer, we typically ship everything together once the pre-order item becomes available.

To cancel your order, simply email us at hello@catenaryhome.com, and our team will be happy to assist you. We strive to provide excellent service and will do our best to accommodate your request as quickly as possible. If you need any further assistance, don’t hesitate to reach out—we’re here to help!

If you receive the wrong product, please email us at hello@catenaryhome.com. We’ll promptly resolve the issue and ensure you receive the correct item. Your satisfaction is our priority, and we’ll make sure to address the situation quickly and efficiently.

Yes, we offer exchanges for faulty items. If you receive a defective product, please email us at hello@catenaryhome.com, and we will gladly assist you with an exchange to ensure you receive a perfect replacement. We’re committed to making things right!

At Catenary Home, we want you to love your purchase. If you’re not completely satisfied, we offer returns and full refunds for products in good condition within 90 days of purchase. To initiate a return, please contact us at hello@catenaryhome.com, and our team will guide you through the process.

We stand by the quality of our products. Catenary Home offers a 90-day warranty on all items. If you experience any issues within this period, reach out to us at hello@catenaryhome.com, and we’ll be happy to assist.